---
title: "Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations"
ocid: "ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-12-02"
---

# Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50.json)

## Summary

The contracting process for the procurement titled "Updating our understanding of Customer Who Need Extra Help and Voluntary Community Sector Organisations" was initiated by HM Revenue & Customs. This procurement falls under the research and development services category. The procurement method used was selective, involving a call-off from a dynamic purchasing system. The tender period ended on 21st February 2022, and the contract period is from 14th March 2022 to 14th March 2023.

This tender by HM Revenue & Customs offers opportunities for businesses to provide research services focused on understanding Customer Who Need Extra Help (CWNEH). Small and medium-sized enterprises (SMEs) and voluntary community sector organisations (VCSE) would be well-suited to compete for this contract. The procurement aims to update the understanding of how CWNEH access support through various organisations, providing a growth opportunity for businesses in the services sector with expertise in research and consultancy.

## Notice

HM Revenue & Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2022 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | 14 Mar 2022 |
| Contract period | 14 Mar 2022 - 14 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9HL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 2 Dec 2022 at 15:03 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb
- 29 Mar 2022 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d8a330e4-7b33-44e8-bc88-9f6d3e8153eb
  2nd December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4cb2372e-0310-4d21-9026-8d8b3682d582
  Redacted Signed Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10107518-1fdb-4753-81d2-a25e50f44f50.json.