---
title: "TfL 91640 - Batch 8 B - Oyster Call Handling"
ocid: "ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2021-05-06"
---

# TfL 91640 - Batch 8 B - Oyster Call Handling

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f.json)

## Summary

The procurement process is led by Transport for London and focuses on the provision of contact centre services for Oyster travel, specifically under the tender titled "TfL 91640 - Batch 8 B - Oyster Call Handling." This tender falls within the customer services industry category, with a total contract value of £3,690,938. The procurement method used was a selective procedure, and the contract is currently in the award stage following the tender period that ended on 16 April 2021. The contract period is set to commence on 1 August 2021 and will run until 30 July 2025, with the relevant activities taking place in London.

This tender presents an excellent opportunity for businesses specialising in customer service operations, particularly small and medium-sized enterprises (SMEs), to engage with a major public sector client. Companies equipped to manage high volumes of calls and provide customer support services would find this contract particularly appealing. The successful bidder, Charles Novacroft Direct Limited, indicates that there remains potential for other suppliers with similar capabilities to pursue future contracts with Transport for London in the customer services domain.

## Notice

Contact Centres Handling Services for Oyster Travel

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62262186-e8a6-4f3b-9172-f974ed777533 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2021 |
| Submission deadline | 15 Apr 2021 |
| Future notice date | Not specified |
| Award date | 15 Apr 2021 |
| Contract period | 31 Jul 2021 - 30 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,690,938 |
| Lots value | Not specified |
| Awards value | £3,690,938 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARLES NOVACROFT DIRECT LIMITED TRADING AS NOVACROFT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 6 May 2021 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62262186-e8a6-4f3b-9172-f974ed777533

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62262186-e8a6-4f3b-9172-f974ed777533
  6th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d3ca6dd0-d084-4af0-909b-18a133b6d2b3
  TfL 91640 - Batch 8 B - Oyster Call Handling

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-101a7a07-e28b-4d00-bbe7-69aa66c05e2f.json.