---
title: "2021-143 Microsoft Premium Support Service"
ocid: "ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2021-11-15"
---

# 2021-143 Microsoft Premium Support Service

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485.json)

## Summary

The procurement process involves Ofgem, the buyer, seeking contract bids for the "2021-143 Microsoft Premium Support Service." This contract is categorised under the software package and information systems industry and is valued at £79,038. The procurement method employed is selective, using a restricted procedure. The contract period is set from 11 November 2021 to 10 November 2022, with the tender period concluded on 1 January 2021. The procurement location encompasses the United Kingdom and includes additional areas such as British Overseas Territories and the Channel Islands.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) that specialise in helpdesk and support services, particularly those with capabilities related to Microsoft Unified Support. Businesses that can provide 24/7 helpdesk assistance, proactive support, and educational services would be well-suited to compete for this contract. Engaging in such procurements can help SMEs expand their portfolio and increase their visibility in the public sector market.

## Notice

A provision of Microsoft Unified Support which gives 24/7 helpdesk and self-service support, a designated Customer Success Account Manager, Built-In Proactive and education services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/daff8775-8d11-423d-a9b9-fb8084aeda37 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2021 |
| Submission deadline | 1 Jan 2021 |
| Future notice date | Not specified |
| Award date | 11 Nov 2021 |
| Contract period | 11 Nov 2021 - 10 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £79,038 |
| Lots value | Not specified |
| Awards value | £79,038 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services

## Release History

- 15 Nov 2021 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/daff8775-8d11-423d-a9b9-fb8084aeda37

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/daff8775-8d11-423d-a9b9-fb8084aeda37
  15th November 2021 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV163128
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485.json.