---
title: "eCase Correspondence Complaints case management System"
ocid: "ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-03-27"
---

# eCase Correspondence Complaints case management System

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae.json)

## Summary

The Department for Work and Pensions has successfully completed a tender process for the "eCase Correspondence Complaints Case Management System," which is classified under IT services: consulting, software development, Internet and support. The tender, with a contract value of £403,384, was awarded on 9th March 2018 after a submission period that ended on the same date. The contract period is set from 12th March 2018 to 11th March 2020, covering a wide delivery area including the United Kingdom and British Overseas Territories.

This procurement presents significant opportunities for businesses, particularly those specialising in IT services and software development, to enhance their service offerings. Companies designed for SMEs may find this contract appealing, especially those with capabilities in case management systems tailored for public sector applications. This tender also highlights the importance of compliance and management in handling sensitive information, which may attract vendors with experience in public sector projects.

## Notice

eCase is a flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6fe9cf5-86c6-4d63-81d1-fc4b502ec7fc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2018 |
| Submission deadline | 9 Mar 2018 |
| Future notice date | Not specified |
| Award date | 9 Mar 2018 |
| Contract period | 12 Mar 2018 - 11 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £403,384 |
| Lots value | Not specified |
| Awards value | £403,384 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Mar 2018 at 09:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6fe9cf5-86c6-4d63-81d1-fc4b502ec7fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6fe9cf5-86c6-4d63-81d1-fc4b502ec7fc
  27th March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4f7ff85-dcf9-4d64-93ba-abab3b25c56f
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10321a20-bf22-493f-8300-b64a82d740ae.json.