--- title: "Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS)." ocid: "ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MINISTRY OF JUSTICE" published: "2019-04-11" --- # Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS). Buyer: MINISTRY OF JUSTICE Current stage: Tender OCID: ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac.json) ## Summary The Ministry of Justice is conducting an open procurement process to secure Insight, Planning and Evaluation - Communications Monitoring Tools for HM Courts & Tribunals Service (HMCTS). The tender, titled "Insight, Planning and Evaluation - Communications Monitoring Tools," is aimed at developing a suite of analysis and evaluation tools for social media and digital platforms. The tender period ends on 28th April 2019, with a contract start date of 3rd June 2019 and a duration until 20th January 2020. The project falls under the category of social research services and has a budget of £45,000. This opportunity presents significant potential for businesses focused on social media analytics, digital marketing, and public relations, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies capable of developing tools that analyse audience sentiment and engagement across various platforms would be well-suited to compete for this contract, as the HMCTS seeks to enhance its stakeholder engagement and reputation management through advanced monitoring capabilities. ## Notice A tender is being sought from the market for the purposes of securing Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS). The tender is being run by the Ministry of Justice Commercial and Contract Management Directorate (CCMD). 1. The requirement is to develop a suite of social, media and digital monitoring, analysis and evaluation tools. 2. The specific purpose is to help HMCTS to plan, analyse and evaluate: * stakeholder and user awareness of the Reform Programme and HMCTS * identify influencers, critics, collaborators and advocates to maximise the impact of our channel, content and campaigns * stakeholder engagement * audience and user needs * current channels * new channels to maximise reach, impact and trust * identify key topics or issues that may influence our reputation and trust * how we can better deploy national trends and hashtags to maximise the impact of our content and campaigns * risk and protect our reputation during crisis through alerts * our communications performance / impact compared to other government departments or stakeholders e.g. legal representative groups * engage with the media to maximise to reach, impact and trust We expect the monitoring and evaluation tools to analyse social media, media, websites, blogs and videos. The monitoring and evaluation tools will measure the impact and reach of HMCTS's owned content by reach, engagement, likes, sentiment, topics and impressions by community and socio-demographic segments. The reporting outputs will be used to create metrics for communications performance, reputation indices, trust and channel effectiveness. We expect the tools to provide analytics on earned media to monitor and evaluate what external bodies, stakeholders, court users and our audience are saying about HMCTS. 3. The monitoring tools will enable the Communications Directorate to track and mitigate HMCTS's reputation and risk by analysing sentiment, common themes / topics and what audiences say about HMCTS on social and digital channels. The tools should have an alert function so that as a Communications Directorate we can adopt a proactive approach to crisis management. The alerts would detect an increase in pre-determined words that would be coded into queries and corpuses based on HMCTS's needs. We expect alerts to be set up for an increase in keywords, and an increase or decline in followers and an email sent to selected members of the Communications team. Should you be interested in this requirement, Tender documents are ONLY available via the Bravo Solutions Portal under ITT_2963. All correspondence must take place via the Bravo portal, including submission of the bids. Any correspondence, including Bids, sent via email or other means will be viewed as non-compliant and will not be considered. Interested suppliers should immediately register with Bravo Solutions to view the tender documents. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90b29b8b-b4cb-48e5-9751-71370a6fb551 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Apr 2019 | | Submission deadline | 28 Apr 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jun 2019 - 20 Jan 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF JUSTICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79315000 - Social research services ## Release History - 11 Apr 2019 at 14:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90b29b8b-b4cb-48e5-9751-71370a6fb551 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/90b29b8b-b4cb-48e5-9751-71370a6fb551 11th April 2019 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac.json.