---
title: "OOH Call Handling & Telecare Monitoring Service"
ocid: "ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FUTURES HOUSING GROUP"
published: "2019-02-22"
---

# OOH Call Handling & Telecare Monitoring Service

Buyer: FUTURES HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c.json)

## Summary

Futures Housing Group (FHG) is currently seeking to appoint a qualified operator for the "OOH Call Handling & Telecare Monitoring Service". This procurement falls within the services category, specifically focusing on call centre operations. The tender is in the active phase and will close on 25th March 2019. The contract is expected to commence on 20th May 2019 and will run until 19th May 2022, with the service delivery location set in the East Midlands, United Kingdom. The procurement method used is an open procedure.

This tender represents a significant opportunity for businesses specializing in call centre services. Companies that offer out-of-hours call handling or telecare response solutions would be particularly well-suited to compete, including small and medium-sized enterprises (SMEs) that can demonstrate financial stability and relevant experience. Engaging in this procurement process can help businesses expand their client base by partnering with an established organisation like Futures Housing Group, enhancing their visibility in the market.

## Notice

Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2d60786-17e9-4ee4-b30a-4e287776aa53 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2019 |
| Submission deadline | 25 Mar 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 May 2019 - 19 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE5 3RE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Feb 2019 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f2d60786-17e9-4ee4-b30a-4e287776aa53

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2d60786-17e9-4ee4-b30a-4e287776aa53
  22nd February 2019 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB156612
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.procuringourfutures.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10352af0-4640-42ac-ae88-8cfaabe8c71c.json.