---
title: "AI Virtual Agent for Broadland District Council - Variation"
ocid: "ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL"
published: "2026-07-21"
---

# AI Virtual Agent for Broadland District Council - Variation

Buyer: SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a.json)

## Summary

The procurement process for the "AI Virtual Agent for Broadland District Council - Variation" was conducted by Suffolk Coastal District Council and Waveney District Council. This tender falls under the "Software package and information systems" industry category, with services to be delivered in the East of England. The procurement method was selective, involving a call-off from a framework agreement, specifically the CCS G-Cloud 14 Framework. The process is currently at the award stage, with the award having been made on 30th July 2025. The contract period runs from 1st August 2025 to 31st July 2027.

This tender offers significant opportunities for small and medium enterprises (SMEs) involved in software development and tech services, particularly those specialising in AI applications. The contract, valued at GBP 86,914.80, is well-suited to SMEs capable of providing innovative AI solutions to public sector clients. The awarded company, ICS AI Ltd, exemplifies the type of business that can thrive in this environment by leveraging their specialisation and capabilities in the tech sector. Businesses looking to expand their presence in the public sector, particularly within the East of England, would find this an attractive opportunity to showcase their expertise and gain a foothold in governmental digital transformation initiatives.

## Notice

This is a Contract Award Notice (Variation) on behalf of Broadland District Council Additional information: Variation to contract awarded via CCS G-Cloud 14 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63635ffb-8c22-47e8-9ad8-739692dd3a62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2026 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £86,914 |
| Lots value | Not specified |
| Awards value | £86,914 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 4AU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Woodbridge |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Jul 2026 at 16:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/63635ffb-8c22-47e8-9ad8-739692dd3a62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/63635ffb-8c22-47e8-9ad8-739692dd3a62
  21st July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a.json.