---
title: "Help and Support emails and SMS Campaigns"
ocid: "ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-08-25"
---

# Help and Support emails and SMS Campaigns

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840.json)

## Summary

The public procurement process involves a contract titled "Help and Support emails and SMS Campaigns" awarded by HM Revenue & Customs (HMRC) for SMS and email services. This contract, valued at £1,549,374, was initiated under a selective procurement method through a call-off from a framework agreement. The procurement is classified under the CPV code for Short Message Service (SMS) services, and also includes electronic mail services and IT services. The contract period commenced on 30th July 2021 and is set to run until 29th July 2023, with the tender phase having concluded on 1st June 2021. The primary location for delivery is Telford, England.

This tender presents a significant opportunity for businesses, particularly those in the telecommunications and IT services sector, to expand their market presence. Companies that specialise in SMS and email service delivery, as well as those offering IT consultancy and software development, would find this contract to be a suitable fit. With HMRC being a reputable and high-volume buyer, successful participation in tenders like this could lead to further contracting opportunities within the public sector, facilitating growth and development for interested suppliers.

## Notice

Contract to provide SMS and email services for HMRC outbound campaigns.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a7d813c-dc8a-4f1f-a77a-44aad78ae337 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2021 |
| Submission deadline | 31 May 2021 |
| Future notice date | Not specified |
| Award date | 29 Jul 2021 |
| Contract period | 29 Jul 2021 - 29 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,549,374 |
| Lots value | Not specified |
| Awards value | £1,549,374 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMIMOBILE EUROPE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 64212100 - Short Message Service (SMS) services
- 64216120 - Electronic mail services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Aug 2021 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a7d813c-dc8a-4f1f-a77a-44aad78ae337

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a7d813c-dc8a-4f1f-a77a-44aad78ae337
  25th August 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/17ddaa68-a852-4175-bdc2-6e2d87762385

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-106586fc-900f-4734-adf9-7c649fbe1840.json.