--- title: "GB-Edinburgh: Website Support" ocid: "ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORTHERN LIGHTHOUSE BOARD" published: "2023-09-25" --- # GB-Edinburgh: Website Support Buyer: NORTHERN LIGHTHOUSE BOARD Current stage: Tender OCID: ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749.json) ## Summary The Northern Lighthouse Board has issued a tender titled "GB-Edinburgh: Website Support" for software support services in Scotland, United Kingdom. The procurement stage is currently active, with the tender deadline set for October 12, 2023. The contract period is planned to start from November 1, 2023, and extend until October 31, 2027. The procurement method is an open procedure, and the tender has a value of GBP 50,000. This tender by the Northern Lighthouse Board presents an opportunity for companies with expertise in software support services to secure a contract for providing technical assistance for its corporate and e-commerce websites. Businesses with experience in WordPress web and e-commerce development, as well as cybersecurity certifications like Cyber Essentials, Cyber Essentials Plus, or ISO27001, are well-suited to compete for this opportunity. The selected company will be responsible for delivering technical support round-the-clock and meeting specific service level agreement requirements. ## Notice NOTE: This notice was updated on 25 September 2023 for the following reason: Amendment to include notice suitable for SMEs(The Northern Lighthouse Board (NLB) has a corporate and e-commerce website. Both sites are built in the WordPress environment. *NLB main site (https://www.nlb.org.uk/) *NLB shop (https://www.nlb.org.uk/shop/) The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena. This contract is for a period of 4 years. The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing. Data Security - is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation. The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop. The contract will include the following requirements. *Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report *Quarterly health checks *Updates as required *Upgrades as required *Development work as and when required. Based on a 7 hours day rate (for example, creating a new area/page from supplied graphics) *Training as and when required. Based on a 7 hours day rate A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response.) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ebb1591-971f-451d-8da5-4ba97dc2a42b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Sep 2023 | | Submission deadline | 12 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2023 - 31 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN LIGHTHOUSE BOARD | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH2 3DA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services - 72611000 - Technical computer support services ## Release History - 25 Sep 2023 at 14:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ebb1591-971f-451d-8da5-4ba97dc2a42b - 22 Sep 2023 at 12:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ebb1591-971f-451d-8da5-4ba97dc2a42b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0ebb1591-971f-451d-8da5-4ba97dc2a42b 25th September 2023 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Edinburgh:-Website-Support/QJNZS428CZ Please follow this link to view the notice. ## Notice URLs - https://www.nlb.org.uk/ - https://www.nlb.org.uk/shop/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-108746ae-e14b-47ed-a857-e481ca9eb749.json.