---
title: "Outpatient Video Consultation Pilot Evaluation"
ocid: "ocds-b5fd17-10a3aabe-9c8c-4c52-81c3-72b728083563"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10a3aabe-9c8c-4c52-81c3-72b728083563"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10a3aabe-9c8c-4c52-81c3-72b728083563.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10a3aabe-9c8c-4c52-81c3-72b728083563.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS IMPROVEMENTS"
published: "2020-06-18"
---

# Outpatient Video Consultation Pilot Evaluation

Buyer: NHS IMPROVEMENTS  
Current stage: Award  
OCID: ocds-b5fd17-10a3aabe-9c8c-4c52-81c3-72b728083563

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## Summary

NHS Improvement is seeking to evaluate the Outpatient Video Consultation Pilot, an initiative launched to enhance outpatient services across England. The evaluation aims to understand the impact of a newly implemented video consultation platform utilised by approximately 35 trusts in various service areas, including paediatrics, respiratory, and cancer services. This tender, classified under Business and management consultancy services (CPV: 79410000), has a total value of £50,000 and is being conducted through an open procurement process. The contract period runs from 17 December 2019 to 31 December 2020, following a tender period that ends on 3 December 2019. The evaluation will gather vital insights beneficial for the future role-out of video consulting capabilities across the NHS.

This procurement opportunity presents significant potential for businesses specialising in consultancy, particularly those with expertise in digital health solutions and performance evaluation. Companies capable of conducting comprehensive assessments of technology implementation and its operational impacts would be well-positioned to compete for this contract. Given the focus on innovative healthcare delivery methods, entities that can demonstrate experience in evaluating digital platforms within the NHS or similar healthcare settings will find this tender particularly relevant for pursuing growth opportunities in the evolving field of telehealth services.

## Notice

As part of a national outpatient improvement offer, NHS England and NHS Improvement are piloting a nationally supported and deployed video consultation platform with a number of trusts across England. Supported by a small national project team of three WTEs, the project commenced in April 2019 and will run until December 2020. The project team procured a suitable video platform via competitive tender and it has since been deployed to trusts via sub-licence arrangements. Participant trusts are at varying stages of implementation, while some have fully deployed the platform, others are still in the early planning stage. The solution is wholly web-based, conforms to the highest security standards, is IG compliant and has been proven to work at scale in the NHS in Scotland and across Australia in many clinical specialties. The platform is to be piloted in circa 35 trusts across approximately 120 individual services in areas such as paediatrics, respiratory, orthopaedics, diabetes, cancer services and mental health services. NHS England and NHS Improvement now seek to procure an evaluation study of the pilot to better understand the impact of outpatient video consultations on both NHS providers and service users and the impact of the national team's role in enabling adoption. The learnings from the evaluation will enhance NHS England and NHS Improvement's understanding of the impact of video on care delivery and its potential to contribute to long term plan commitments. The findings will also inform consideration of a more systematic, nationally supported, roll-out of video consulting capability across the NHS in England beyond the pilot.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/629be308-af2c-4042-8303-805de8969319 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2020 |
| Submission deadline | 3 Dec 2019 |
| Future notice date | Not specified |
| Award date | 13 Dec 2019 |
| Contract period | 13 Dec 2019 - 15 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,225 |
| Lots value | Not specified |
| Awards value | £48,225 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS IMPROVEMENTS |
| Locality | 133-155 WATERLOO RD, LAMBETH |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EDGE HEALTH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 18 Jun 2020 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/629be308-af2c-4042-8303-805de8969319
- 12 Nov 2019 at 10:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/289af384-c367-414f-a14a-081964706551

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/629be308-af2c-4042-8303-805de8969319
  18th June 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/289af384-c367-414f-a14a-081964706551
  12th November 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5697f5a2-7220-4ead-b3c7-e9e0ad4920d3
  ITQ-IMP-1119-383 Outpatient Video Consultation Evaluation

## Provenance

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