---
title: "Telephony - SIP Services, Mitel & Contact Centre Support"
ocid: "ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2022-02-16"
---

# Telephony - SIP Services, Mitel & Contact Centre Support

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e

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## Summary

The procurement process for the contract titled "Telephony - SIP Services, Mitel & Contact Centre Support" was undertaken by North Yorkshire County Council, classified under the industry category of repair and maintenance services of telephone sets. This contract encompasses fixed line and SIP services, alongside associated communications equipment and software. The contract, valued at £620,000 with a minimum value of £310,000, spans a duration of 24 months commencing from 1st April 2022, with two possible extensions of 12 months each. The procurement method used was a direct award, and the tender period concluded on 26th November 2021, with the award published on 16th February 2022.

This tender presents significant opportunities for growth in the telecommunications sector, particularly for businesses specialising in fixed line voice services and SIP technologies. Companies that can provide comprehensive maintenance and support for telephony infrastructure are well-suited to compete for this contract. Additionally, firms offering integrated communication solutions or those with experience in public sector contracts may find this an advantageous opportunity to expand their portfolio within the public procurement landscape.

## Notice

This contract includes fixed line (traditional) voice and SIP services plus communications equipment & software. This is a 24 month contract with 2 x 12 month extension options

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/681126ca-e34a-4892-8da7-37f0f32aea5f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2022 |
| Submission deadline | 26 Nov 2021 |
| Future notice date | Not specified |
| Award date | 16 Feb 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £620,000 |
| Lots value | Not specified |
| Awards value | £320,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 50334140 - Repair and maintenance services of telephone sets
- 64210000 - Telephone and data transmission services
- 64214200 - Telephone switchboard services
- 64215000 - IP telephone services

## Release History

- 16 Feb 2022 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/681126ca-e34a-4892-8da7-37f0f32aea5f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/681126ca-e34a-4892-8da7-37f0f32aea5f
  16th February 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=43597&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10bb623e-ea00-4c60-b8d5-07fec7f8069e.json.