---
title: "Delivering behavioural insight and change"
ocid: "ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2021-09-27"
---

# Delivering behavioural insight and change

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a

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## Summary

Highways England is seeking to enhance its capabilities through a tender entitled "Delivering behavioural insight and change." This procurement, classified under research and development services, is based in London, United Kingdom. The procurement method employed is selective, utilising a call-off from a framework agreement. The tender period concluded on 19 August 2021, and the associated contract is scheduled to commence on 1 October 2021, running until 31 March 2022. The awarded contract value is approximately £167,141.38.

This tender presents significant opportunities for businesses specialising in social research and behavioural science, particularly small and medium-sized enterprises (SMEs) with proven expertise in these areas. Companies that can demonstrate capabilities in delivering impactful projects that enhance customer experience and service delivery will be well-positioned to compete for similar contracts. This initiative aims to improve Highways England's services to users, communities, and organisations, thus creating avenues for growth and collaboration for qualified suppliers.

## Notice

Highways England's Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives. This will provide us with access to a range of technical experts in the application, synthesis and use of social research and behavioural science. This will be used to improve capability across Highways England in the application of social research and behavioural science and to design and deliver impactful social research and behavioural science projects. Our focus is on improving customer experience and value, including that of users, communities and citizens and organisations. Service delivery and safety are important aspects of customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ba70811a-2008-4ba6-82e6-d451eecb6254 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2021 |
| Submission deadline | 19 Aug 2021 |
| Future notice date | Not specified |
| Award date | 26 Sep 2021 |
| Contract period | 30 Sep 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,141 |
| Lots value | Not specified |
| Awards value | £167,141 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 Sep 2021 at 13:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ba70811a-2008-4ba6-82e6-d451eecb6254

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ba70811a-2008-4ba6-82e6-d451eecb6254
  27th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7515c7e7-1e4f-44c2-826b-35c3caf14347
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a.json.