---
title: "SolutionCare renewal award"
ocid: "ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE POLICE"
published: "2022-05-18"
---

# SolutionCare renewal award

Buyer: LEICESTERSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c

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## Summary

The procurement process involves Leicestershire Police awarding the contract titled "SolutionCare renewal award" for software package and information systems, specifically for an IVR system that manages non-emergency telephone calls. This contract is valued at £31,036 and was officially awarded on 19 January 2022, following a single tender action as part of the direct procurement method. The contract period is from 13 March 2022 to 12 March 2023, with delivery addresses located in the East Midlands region of England.

This tender presents opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to compete in the public sector marketplace, particularly those specialising in software solutions and information systems. Businesses that offer innovative communication technologies or enhancements to operational efficiency may find this contract suitable to showcase their capabilities and potentially forge long-term relationships with public sector bodies like Leicestershire Police.

## Notice

Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard. The is a contract award and renewal of existing sotware.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/26dc73e0-2fdf-4b03-953d-e0492abe2a6b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2022 |
| Submission deadline | 19 Jan 2022 |
| Future notice date | Not specified |
| Award date | 19 Jan 2022 |
| Contract period | 13 Mar 2022 - 12 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,036 |
| Lots value | Not specified |
| Awards value | £31,036 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE POLICE |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 May 2022 at 13:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/26dc73e0-2fdf-4b03-953d-e0492abe2a6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/26dc73e0-2fdf-4b03-953d-e0492abe2a6b
  18th May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c.json.