---
title: "Kofax Support Renewal 2025"
ocid: "ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2024-11-27"
---

# Kofax Support Renewal 2025

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5.json)

## Summary

The Financial Ombudsman Service in London has awarded a contract for the renewal of support and maintenance assurance for Capture and Communication Kofax components, including telephone and email support, under the title "Kofax Support Renewal 2025." The procurement falls under the industry category of Software package and information systems. The contract was awarded on 18th October 2024 to Scansation Ltd, with the contract period running from 1st January 2025 to 31st December 2025. This procurement was conducted through an open procedure, below the threshold, targeting services, and it is suitable for SMEs and VCSEs.

This tender provides an excellent opportunity for businesses specialising in software support and maintenance services to showcase their expertise and expand their client base by collaborating with a prominent organisation like the Financial Ombudsman Service. Companies that excel in managing software packages and information systems, particularly those with experience in Kofax components, would be well-positioned to compete in similar future tenders. By winning such contracts, businesses can enhance their reputation and access new business growth opportunities within the public sector.

## Notice

Renewal of support and maintenance assurance for Capture and Communication Kofax components and Telephone and Email support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f058819-0ee3-4da7-b7a5-e18fafd0427a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2024 |
| Submission deadline | 9 Oct 2024 |
| Future notice date | Not specified |
| Award date | 17 Oct 2024 |
| Contract period | 1 Jan 2025 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £61,755 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCANSATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Nov 2024 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f058819-0ee3-4da7-b7a5-e18fafd0427a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f058819-0ee3-4da7-b7a5-e18fafd0427a
  27th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10e2b6cc-acf5-4e64-924d-65cd0c83d5a5.json.