---
title: "Omnichannel Contact Centre Solution Procurement"
ocid: "ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOCIAL WORK ENGLAND"
published: "2023-10-04"
---

# Omnichannel Contact Centre Solution Procurement

Buyer: SOCIAL WORK ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7

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## Summary

The Social Work England organisation has awarded a contract for the provision of Omnichannel Contact Centre Solution services via the RM3808 Network Services 2 Framework. The contract period is from 6th July 2023 to 5th July 2027, with the procurement method being selective. The tender period ended on 17th March 2023, and the contractor Britannic Technologies Ltd is based in Sheffield (postal code: S3 8JY). The main procurement category is services.

This procurement opportunity presents a chance for businesses, especially small and medium enterprises (SMEs), to provide Omnichannel Contact Centre Solution services to Social Work England over the 4-year contract period. Businesses offering information technology services may find this tender particularly suitable. The procurement process involved calling off from a framework agreement, indicating an established framework for the contract.

## Notice

The Authority is seeking the provision of Omnichannel Contact Centre Solution' Services for a period of 4 years with the option to extend for a further 12-months extension period. This contract was awarded after further competition via the RM3808 Network Services 2 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cddd59fc-e15e-443e-80e0-b1750661373e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | 17 Apr 2023 |
| Contract period | 5 Jul 2023 - 5 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £222,099 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL WORK ENGLAND |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S3 8JY |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITANNIC TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 4 Oct 2023 at 07:54 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cddd59fc-e15e-443e-80e0-b1750661373e
- 30 Jun 2023 at 10:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cddd59fc-e15e-443e-80e0-b1750661373e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cddd59fc-e15e-443e-80e0-b1750661373e
  4th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7.json.