---
title: "User Experience of Healthcare"
ocid: "ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-02-22"
---

# User Experience of Healthcare

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1.json)

## Summary

The contracting authority for this procurement process is NHS England, based in London, United Kingdom. The tender titled "User Experience of Healthcare" falls under the industry category of Research consultancy services. The procurement stage is Award, with a contract value of GBP 39,450. The tender involves an independent review of healthcare apps for the NHS.

This tender presents an opportunity for businesses, especially in the services sector, to engage with NHS England. Small and medium enterprises (SMEs) are well-suited to compete, given the nature of the project. The procurement method used is an open procedure below threshold, allowing for accessibility to a wider range of businesses interested in service provision within the healthcare industry.

## Notice

Provision of an independent and comprehensive review of the UX, features and functionality enabled across 10 healthcare apps and provide key insights and recommendations for the NHS to consider for future enhancements to the NHS app.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e8104a6-a6b1-4f1f-a287-f4a1c3db7daf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2024 |
| Submission deadline | 12 Sep 2023 |
| Future notice date | Not specified |
| Award date | 12 Oct 2023 |
| Contract period | 15 Oct 2023 - 15 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £39,450 |
| Lots value | Not specified |
| Awards value | £39,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENCAST SOFTWARE EUROPE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 22 Feb 2024 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e8104a6-a6b1-4f1f-a287-f4a1c3db7daf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e8104a6-a6b1-4f1f-a287-f4a1c3db7daf
  22nd February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/399248a5-7361-4fe3-bdd3-8883d5225161
  nhs-terms-and-conditions-for-the-provision-of-services-po-version

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-10ef0bdc-1913-418c-93b8-48f5e14642c1.json.