---
title: "Provision of Complaints System for Royal Borough of Kingston"
ocid: "ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2026-07-03"
---

# Provision of Complaints System for Royal Borough of Kingston

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575.json)

## Summary

The Royal Borough of Kingston upon Thames recently completed the procurement for the "Provision of Complaints System for Royal Borough of Kingston", with the process now at the award stage and the contract commencing on 8th June 2026 until 7th June 2028. This procurement falls under the services industry category, specifically programming services of application software, and covers multiple regions across the United Kingdom, including London and other areas in England. The procurement was conducted through an open procedure with a total contract value of £100,000, awarded to Digital Interactive Limited. The procurement method switched from a direct award to an open procedure, indicating a competitive tendering process.

This tender offers significant opportunities for businesses specialising in application software programming to engage with local government contracts. Companies capable of developing sophisticated complaint systems could enhance their portfolio by securing partnerships with municipal authorities, potentially leading to further collaborations within the public sector. While this specific opportunity was not marked as suitable for SMEs or VCSEs, larger companies with similar service offerings might consider positioning themselves for future tenders in the same space or related projects initiated by the Royal Borough of Kingston upon Thames or similar organisations.

## Notice

Provision of Complaint System for Royal Borough of Kingston and its authorised entities (including London Borough of Sutton)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/167714d8-5d57-4ccf-87a8-5241e0cb4e2c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | 2 Jun 2026 |
| Future notice date | Not specified |
| Award date | 1 Jun 2026 |
| Contract period | 7 Jun 2026 - 7 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212000 - Programming services of application software

## Release History

- 3 Jul 2026 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/167714d8-5d57-4ccf-87a8-5241e0cb4e2c
- 3 Jul 2026 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d15ecb0-a18c-4caa-9269-15ff23a5756b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/167714d8-5d57-4ccf-87a8-5241e0cb4e2c
  3rd July 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0d15ecb0-a18c-4caa-9269-15ff23a5756b
  3rd July 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575.json.