---
title: "QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD"
ocid: "ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2021-03-23"
---

# QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949

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## Summary

Birmingham City Council has completed the tender process for the development and coordination of 10 Community Telephone Trees aimed at enhancing engagement, especially for communities with limited digital access. The procurement, awarded on 23 March 2021, involves a budget of £28,000, and the contract period runs from 1 April 2021 to 31 March 2022. Interested suppliers were required to submit their quotations by noon on 5 March 2021 via the council’s e-tendering system, In-tend. The service falls under the category of 'Provision of services to the community' and is located within the West Midlands region of the United Kingdom.

This tender provides a significant opportunity for organisations specialising in community engagement, telephone services, and training programmes, particularly those with experience in non-digital outreach strategies. Suppliers that are well-suited include SMEs focused on innovative community solutions, training providers with expertise in capacity building, and organisations capable of managing multi-partner initiatives. Engaging with Birmingham City Council can also help businesses expand their networks within the local community and potentially secure future contracts in public health initiatives.

## Notice

Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access. We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees. The requirements are as follows: o Work with the 18 community providers to identify the groupings for at least 10 telephone trees o Design and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations o Build training approach and training material / content to support messaging o Manage delivery of training to community partners and telephone trees volunteers / train the trainer model o Provide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes o Produce end of project evaluation report and learning The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/494d6b69-ea4c-4dfb-9308-9092f1a69ae2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2021 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 23 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £28,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BVSC |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 75 - Administration, defence and social security services
- 80 - Education and training services

### Codes

- 32552120 - Emergency telephones
- 64210000 - Telephone and data transmission services
- 75200000 - Provision of services to the community
- 80000000 - Education and training services
- 80500000 - Training services
- 80510000 - Specialist training services
- 80521000 - Training programme services
- 80531200 - Technical training services

## Release History

- 23 Mar 2021 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/494d6b69-ea4c-4dfb-9308-9092f1a69ae2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/494d6b69-ea4c-4dfb-9308-9092f1a69ae2
  23rd March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11267b78-c885-4015-a8bc-806d41c23949.json.