---
title: "Alerting and Incident Management Tooling"
ocid: "ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-06-11"
---

# Alerting and Incident Management Tooling

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171.json)

## Summary

The procurement process for the "Alerting and Incident Management Tooling" tender was conducted by H M Revenue & Customs, headquartered at 100 Parliament Street, London, England. The tender falls under the IT services industry category, focusing on consulting, software development, Internet, and support with procurement taking place in the United Kingdom. The procurement method was limited, specifically using a competitive quotation approach below the threshold, and was concluded with the awarding stage on 6th June 2025, shortly after the tender period ended on 1st June 2025. The contract, valued at £104,069.82, extends from 6th June 2025 to 5th June 2026.

This tender presents substantial business growth opportunities, particularly for SMEs capable of providing IT consulting and software development services. The competitive quotation method was designed to enable smaller businesses to engage in public procurement processes without facing prohibitive competition from larger firms. Given the nature of the work involved, businesses offering innovative alerting and incident management solutions would find this opportunity particularly suited to their offerings, gaining visibility and traction by working alongside a prominent government agency like H M Revenue & Customs.

## Notice

Provision of an Alerting and Incident Management Tool for MDTP.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24ba5679-b640-4b92-8635-1664c4bd1676 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2025 |
| Submission deadline | 1 Jun 2025 |
| Future notice date | Not specified |
| Award date | 4 Jun 2024 |
| Contract period | 5 Jun 2025 - 5 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £104,069 |
| Lots value | Not specified |
| Awards value | £204,069 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PAGERDUTY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jun 2025 at 12:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24ba5679-b640-4b92-8635-1664c4bd1676
- 9 Jul 2024 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/380208bc-8ed5-498c-9f4f-60f86271aca2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24ba5679-b640-4b92-8635-1664c4bd1676
  11th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/380208bc-8ed5-498c-9f4f-60f86271aca2
  9th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11360e12-11c1-4e67-b75b-d958e985e171.json.