---
title: "HMPO Customer Service Excellence Accreditation"
ocid: "ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2021-03-25"
---

# HMPO Customer Service Excellence Accreditation

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437.json)

## Summary

The procurement process for the "HMPO Customer Service Excellence Accreditation" was conducted by the Home Office, focusing on research services with a value of £75,000. The tender was published on 25 March 2021 but has since been cancelled. It was intended for delivery in the UK and various overseas territories, with a procurement method classified as selective, involving a call-off from a framework agreement. The initial tender period had an end date of 7 September 2016 with a contract period that ran from 7 September 2016 to 6 September 2019.

This tender presents an opportunity for businesses specialising in research services and customer service accreditation to grow and enhance their portfolios. Companies that offer consultancy in client service improvements, quality assurance and accreditation services, particularly those with a history of working with governmental bodies, would be well-positioned to compete in future opportunities similar to this. Engaging with the Home Office can lead to long-term partnerships and the potential for further contracts within the public sector.

## Notice

Customer Service Excellence Accreditation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ee1f81b-1a1d-4c3f-89b2-75880e81e5c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | 6 Sep 2016 |
| Future notice date | Not specified |
| Award date | 6 Sep 2016 |
| Contract period | 6 Sep 2016 - 6 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENTRE FOR ASSESSMENT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 25 Mar 2021 at 10:31 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4ee1f81b-1a1d-4c3f-89b2-75880e81e5c3
- 18 Mar 2019 at 09:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67fba7ad-f5cb-4a8c-ba1d-84888efd1613

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ee1f81b-1a1d-4c3f-89b2-75880e81e5c3
  25th March 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/67fba7ad-f5cb-4a8c-ba1d-84888efd1613
  18th March 2019 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000000204S/gzJ0m5CqIhQXezNS.7auA2mFuVxTCAvYsa7wqL5_58U
  SO17093 Redacted HMPO Customer Service Excellence Accreditation

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437.json.