---
title: "UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research"
ocid: "ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2017-05-16"
---

# UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460.json)

## Summary

The UK Shared Business Services Limited is conducting a tender titled "UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research." This procurement falls under the services sector, specifically focusing on market and economic research. The procurement process has recently transitioned to the Award stage, with the contract period commencing on 10th May 2017 and concluding on 31st July 2017. The tender had a budget of £25,000, and the submission deadline was 25th April 2017. The services are to be executed in London, England.

This tender presents an excellent opportunity for businesses involved in research, consultancy, and training services. Companies with expertise in user research and service development would find this particularly relevant, especially those that can address the needs of diverse stakeholders and identify market trends. The successful bidder, IFF Research, has already been awarded the contract, emphasising the importance of collaboration and insight-driven strategies in securing public sector engagements.

## Notice

The broader aims of the review of Advisory and Good Practice Services are to get a clear understanding of what our current and potential future customers and stakeholders require from Acas expressed in a set of user stories, with supporting market and trend analysis and stakeholder perspectives. These will subsequently inform the development of service visions, service portfolio and our operating model. This can be broken down as follows: * Knowledge of current users including: Who uses us, what their needs were, their experience of our service, how they found us and the channels they use, their customer journey, potential future use, * insight into who doesn't use us and why not * an appreciation of what stakeholders value in these service areas * insight into potential growth markets * an understanding of the changing market for advice/training/consultancy services * An understanding of current service objective, our operating model and service constraints 2.2 The specific aims for this element of the research and the work you are bidding for. The aims for this element of research which we would like you to bid for are: * Through face to face interviews with users and potential users of the above services: o An understanding of what users' needs are when deciding on training and getting help and advice with workplace issues. o An understanding of the stages involved in deciding whether to use these services. o An understanding of the 'pain points' of obtaining these services. o This would be done in the context of the Acas services listed in the introduction and more generally these types of services. * Through a lab session with 6 users completing scenario based tasks: o An understanding of the usability of the current training booking pages on the Acas website with a view to understanding where and if it is meeting users' needs. This will help to inform decisions about future development of this part of the Acas website. Acas will then use this research to supplement what it already knows about users and non-users of these services to develop user personas (i.e. for these services; the main types/groups of users, what their needs are, their customer journey) in order to fulfil the broader aims of the project.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2704a7a8-8200-49bd-aa6d-95327bd4d1af |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2017 |
| Submission deadline | 25 Apr 2017 |
| Future notice date | Not specified |
| Award date | 8 May 2017 |
| Contract period | 9 May 2017 - 31 Jul 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £23,685 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1ET |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 16 May 2017 at 15:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2704a7a8-8200-49bd-aa6d-95327bd4d1af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2704a7a8-8200-49bd-aa6d-95327bd4d1af
  16th May 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460.json.