---
title: "Service Modernisation Programme"
ocid: "ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-11-24"
---

# Service Modernisation Programme

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61

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## Summary

The Department for Work and Pensions (DWP) has awarded a contract for the "Service Modernisation Programme" to IFF Research Ltd. The contract involves a large-scale two-wave customer survey to monitor changes in customer experience related to the implementation of DWP's Service Modernisation Programme. The total contract value is £720,494.1 GBP. The procurement method used was selective, involving a call-off from a framework agreement. The contract period runs from November 3, 2023, to November 2, 2025, with the tender period ending on September 21, 2023.

This tender for the Service Modernisation Programme offers business growth opportunities for companies specializing in research and development services and related consultancy services. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable, given the indication of SME suitability. Businesses located in countries like the United Kingdom, European Union, and other territories specified may consider participating in this procurement process to expand their operations and expertise in customer survey research projects.

## Notice

The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e19c6243-721d-44b3-b3d4-10ea6dfa2e35 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2023 |
| Submission deadline | 21 Sep 2023 |
| Future notice date | Not specified |
| Award date | 31 Oct 2023 |
| Contract period | 3 Nov 2023 - 2 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £720,494 |
| Lots value | Not specified |
| Awards value | £720,494 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 24 Nov 2023 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e19c6243-721d-44b3-b3d4-10ea6dfa2e35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e19c6243-721d-44b3-b3d4-10ea6dfa2e35
  24th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd1ceaa0-e6bd-43ee-86ba-fddbbe158aad
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2ac4d93-c6ff-48ae-b7c8-73bb10654739
  Restriction on email files in Jaggaer
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d64fd98-ea29-43ee-9b6a-c66b3cca7537
  Sources of Jaggaer guidance
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/566e0b08-8036-4a24-9bb7-1ea72ed68d9b
  Contract Management Framework - Best Practice Activities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61.json.