--- title: "Revenues & Benefits Customer Advisor" ocid: "ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-10-17" --- # Revenues & Benefits Customer Advisor Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-11ab0d37-3c89-44cf-a4d6-3b060adf58fc.json) ## Summary The Sandwell Metropolitan Borough Council is currently seeking tenders for the position of Revenues & Benefits Customer Advisor. This procurement falls under the services industry and is located in West Bromwich, West Midlands, United Kingdom. The procurement process is at the tender stage, with a deadline for submissions set for Thursday, 24 October 2019, at 17:00 hrs. The estimated contract value is between £50,000 and £100,000, and the contract period is scheduled to begin on 27 October 2019 and end on 24 January 2020. The council will employ an open procedure for this procurement, allowing any qualifying bidders to compete. This tender presents a significant opportunity for businesses specialising in temporary staffing solutions or those with experience in customer service and local governmental processes. Companies with expertise in handling customer inquiries, particularly those knowledgeable about council tax legislation and the Northgate System for Revenues and Benefits, will find this opportunity well suited to their capabilities. Successful bidders will support the council's commitment to delivering high-quality customer service while also expanding their business reach in the public sector. ## Notice To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word. Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 24 October at 17.00hrs Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e811cf89-e6ce-4206-97b3-ce1d3ea0dfc9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Oct 2019 | | Submission deadline | 24 Oct 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 26 Oct 2019 - 24 Jan 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 17 Oct 2019 at 12:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e811cf89-e6ce-4206-97b3-ce1d3ea0dfc9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e811cf89-e6ce-4206-97b3-ce1d3ea0dfc9 17th October 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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