---
title: "Service Improvement Programme - AWARD"
ocid: "ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GO SHARED SERVICES"
published: "2018-01-17"
---

# Service Improvement Programme - AWARD

Buyer: GO SHARED SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5

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## Summary

The procurement process involves GO Shared Services, seeking to improve the service delivery through the "Service Improvement Programme" aimed at consolidating housing management and asset management systems. The contract is valued at £850,000, with a minimum threshold of £600,000, and is classified under the "Industry specific software package" category (CPV code: 48100000). The procurement method employed is an open procedure, with the tender period having concluded on 2nd June 2017. The contract is set to run from 16th October 2017 to 15th October 2027, with the contract award announced on 15th January 2018.

This tender presents a significant opportunity for businesses specialising in integrated IT solutions, particularly those with expertise in housing management systems and customer relationship management. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the organisation aims to leverage standard IT system integrations for a cost-effective outcome. Companies capable of providing mobile working solutions, flexible workflow configurations, and comprehensive data management will find themselves well-suited to compete for this contract, enhancing their business growth in the evolving public procurement landscape.

## Notice

Cheltenham Borough Homes are looking at the provision of an integrated IT solution which will consolidate current core housing management and asset management systems into one integrated system. Processes include: Asset management, Repairs and maintenance management including job costing and scheduling, Housing management, Leaseholder management, Customer relationship management, Community and resident involvement. A new integrated solution will enhance our business capability with additional functions and features, including: Interactive access for customers and contractors, Integrated data including electronic document management, Mobile working, Flexible workflow configuration to enable end to end system processing. CBH aims to utilise standard IT system integrations to maintain a cost effective long term approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0079f581-87d0-4769-b480-2942be115094 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2018 |
| Submission deadline | 2 Jun 2017 |
| Future notice date | Not specified |
| Award date | 15 Jan 2018 |
| Contract period | 15 Oct 2017 - 15 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GO SHARED SERVICES |
| Locality | GLOUCESTERSHIRE |
| Post town | Gloucester |
| Postcode | GL50 3JR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Cheltenham |
| Electoral ward | Lansdown |
| Westminster constituency | Cheltenham |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AAREON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 17 Jan 2018 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0079f581-87d0-4769-b480-2942be115094

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0079f581-87d0-4769-b480-2942be115094
  17th January 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.cheltborohomes.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11d6ea61-77b3-4a40-9582-dc19eda28da5.json.