---
title: "INTERIM PROJECT LEAD TO REVIEW CUSTOMER CONTACT SYSTEMS AND PROCESSES"
ocid: "ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2017-03-27"
---

# INTERIM PROJECT LEAD TO REVIEW CUSTOMER CONTACT SYSTEMS AND PROCESSES

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf

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## Summary

The Southend-on-Sea Borough Council is seeking to appoint an Interim Project Lead to review customer contact systems and processes, with a focus on the Gandlake solution and existing contracts. This tender is categorised under IT services: consulting, software development, Internet, and support. The procurement method is an open procedure, with the tender period ending on 18 April 2017. The contract is set to commence on 25 April 2017 and will run until 24 May 2017. Respondents must register on the e-tendering system to participate in the bidding process.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting and system evaluation. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, as the council is looking to maximise the potential of existing systems while implementing new solutions. Engaging with this tender could lead to valuable contracts and partnerships, supporting broader business growth initiatives in the region.

## Notice

The Council would like to appoint an Interim Project Lead to review the following: Review and understand the Gandlake solution, (what works well, what does not work well, what do we want the new solution to do, what impact and how does universal credit fit in). Review our existing systems and subsequent contracts to ascertain what we have already purchased and whether these be further maximised to see if we are utilising them to their full potential. Please register free of charge to our e-tendering system to view the ITT and submit your response. https://procontract.due-north.com Contract ID on ProContract is DN252911 Failure to register on the above will result in you not being able to take place in this bid.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6acaf27-57f0-4819-bc09-f18bb8eff34f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2017 |
| Submission deadline | 18 Apr 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 24 Apr 2017 - 24 May 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND ON SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6ER |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Mar 2017 at 15:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c6acaf27-57f0-4819-bc09-f18bb8eff34f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c6acaf27-57f0-4819-bc09-f18bb8eff34f
  27th March 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11e8d6a2-0b5d-4ea0-814c-ab1e1d6cafaf.json.