---
title: "Provision of Health Measure at the Border COVID Helpline"
ocid: "ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-04-05"
---

# Provision of Health Measure at the Border COVID Helpline

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e.json)

## Summary

The procurement process for the "Provision of Health Measure at the Border COVID Helpline" was conducted by the Crown Commercial Service on behalf of Border Force. The contract, valued at £1,000,000, falls under the telecommunications services category and is located in the United Kingdom. The procurement method employed was a direct approach involving a single tender action, initiated on 29th October 2021, with a contract period extending until 28th October 2022. The tender closed on 25th October 2021.

This tender presents significant opportunities for businesses specialising in telecommunications services, particularly those experienced in customer support and public health inquiries. Large-scale suppliers with a capacity to manage high volumes of calls and offer expert guidance on travel regulations, especially during the ongoing impacts of the pandemic, would be well-suited to compete in such tenders. Establishing partnerships with organisations like the Crown Commercial Service can enhance business growth and facilitate entry into public sector contracts.

## Notice

Border Force is seeking a Supplier to deliver a service that will respond to queries from individuals calling with regards to the Passenger Locator Form (How to complete it) and entry requirements into the UK during the Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2022 |
| Submission deadline | 24 Oct 2021 |
| Future notice date | Not specified |
| Award date | 28 Oct 2021 |
| Contract period | 28 Oct 2021 - 28 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 5 Apr 2022 at 08:07 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb
- 19 Nov 2021 at 12:45 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb
- 19 Nov 2021 at 12:04 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb
- 19 Nov 2021 at 11:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2272965c-ccc9-40ad-9187-e6b3e71890cb
  5th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fc6eaca1-09c1-4967-b142-3a5c7c0efa48

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e.json.