---
title: "IT Service Desk System"
ocid: "ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CALDERDALE COUNCIL"
published: "2019-05-20"
---

# IT Service Desk System

Buyer: CALDERDALE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a.json)

## Summary

The Borough Council of Calderdale is currently seeking bids for an "IT Service Desk System" as part of its open procurement process, with a total estimated value of £90,000. The tender period is open until 14th June 2019, and the project will require the successful bidder to provide a comprehensive IT system, including data migration, customer self-service options, training, and ongoing support. The contract is set to commence on 1st August 2019 and will last until 31st July 2024. This project falls under the software package and information systems category and is located in Yorkshire and the Humber region of the United Kingdom.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) looking to expand their business capabilities in the IT services sector. Companies that specialise in software development, customer support systems, and IT training services would be particularly well-positioned to compete for this contract. Engaging with this procurement could not only enhance their visibility in the public sector but also contribute to the growth of their business through ongoing service provision and support contracts.

## Notice

The Borough Council of Calderdale invites you to submit a quote for the provision of an IT Service Desk system including migration of existing data, customer self service as well as back office solutions, training and on going support as and when required. ALL information relating to this project is ONLY available on our preferred procurement portal www.yortender.co.uk Documents can be downloaded from this site and any completed bid MUST be uploaded to this site. No other correspondence will be entered in to.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41be4ed2-8e5f-4914-becb-1a13c0d784db |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2019 |
| Submission deadline | 14 Jun 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2019 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALDERDALE COUNCIL |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 1PS |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 May 2019 at 14:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41be4ed2-8e5f-4914-becb-1a13c0d784db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41be4ed2-8e5f-4914-becb-1a13c0d784db
  20th May 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=133b2f01-097b-e911-80f7-005056b64545
  Advert

## Notice URLs

- http://www.calderdale.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1201b9fe-3437-4deb-917b-8823a40bd17a.json.