---
title: "Arcus Licences for Customer Portal and CRM"
ocid: "ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST ALBANS CITY & DISTRICT"
published: "2023-03-01"
---

# Arcus Licences for Customer Portal and CRM

Buyer: ST ALBANS CITY & DISTRICT  
Current stage: Award  
OCID: ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6.json)

## Summary

The St Albans City & District council has awarded a contract for the provision of Arcus Licences for Customer Portal and CRM. The contract, valued at £445,192 GBP, involves the selective procurement method with a call-off from a framework agreement. The contract period runs from February 15, 2023, to February 14, 2026, with the tender period ending on January 10, 2023. The services fall under the Customer Relation Management software package category and are located in the South East region of the United Kingdom.

This tender offers business growth opportunities for companies capable of providing Customer Relation Management software package services. Businesses in the technology sector, specifically those with expertise in CRM solutions, can consider competing for this contract. The buying organisation, St Albans City & District, is seeking suppliers to fulfil their digital services requirements. Companies interested in providing support and maintenance services related to CRM software and digital platforms should explore this opportunity to expand their business presence in the public sector.

## Notice

The council also relies on support and maintenance services from Arcus for Digital Services Hub, Staff Hub, Local Government CRM, Arcus Government Pack and Integrations. This includes important end of year processes for HR and garden waste and Gazetteer Managed Service which ensures the address database in the Arcus platform is updated via updates from the council's Local Land and Property Gazetteer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3f212b4-c14b-4108-afd0-fecaa95805e6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2023 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 15 Feb 2023 |
| Contract period | 15 Feb 2023 - 14 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £445,192 |
| Lots value | Not specified |
| Awards value | £445,192 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST ALBANS CITY & DISTRICT |
| Locality | ST ALBANS |
| Post town | St Albans |
| Postcode | AL1 3JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | St Albans |
| Electoral ward | St Peters |
| Westminster constituency | St Albans |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCUS GLOBAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 1 Mar 2023 at 12:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3f212b4-c14b-4108-afd0-fecaa95805e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3f212b4-c14b-4108-afd0-fecaa95805e6
  1st March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-120ac9af-d27f-4e66-ae07-950f2ffa0fb6.json.