--- title: "Customer Experience Strategy - Provision of Options Appraisal and Business Case" ocid: "ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4.json" source: "Contracts Finder" current_stage: "Award" buyer: "CHILTERN DISTRICT COUNCIL" published: "2017-06-09" --- # Customer Experience Strategy - Provision of Options Appraisal and Business Case Buyer: CHILTERN DISTRICT COUNCIL Current stage: Award OCID: ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4.json) ## Summary The Chiltern District Council is currently concluding a procurement process concerning the "Customer Experience Strategy - Provision of Options Appraisal and Business Case". This contract falls under the category of business services, particularly consulting. The tender had a deadline for submissions on 30th May 2017 and is now in the award stage, with an award date of 2nd June 2017. The contract is set to commence on 12th June 2017 and will run until 30th September 2017. The procurement was conducted through an open procedure, allowing for wide participation. This tender presents significant growth opportunities for businesses in the consultancy sector, especially those specialising in customer experience strategy and operational model development. Small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) would be particularly suited to compete for this contract, as the buyer has indicated a preference for these types of organisations. Providers with expertise in service delivery optimisation and financial evaluation will find this an attractive opportunity to showcase their capabilities and potentially establish a long-term relationship with the Chiltern District Council. ## Notice Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to: * Validate the strategy and our vision; * Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective; * Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model; * Work with services to identify the potential financial benefits and the business case for implementation of change; and * Develop a high level plan to migrate to the new operating model. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56eafffe-861a-41c7-9ed6-014b2958eaed | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jun 2017 | | Submission deadline | 30 May 2017 | | Future notice date | Not specified | | Award date | 1 Jun 2017 | | Contract period | 11 Jun 2017 - 30 Sep 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | £39,632 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHILTERN DISTRICT COUNCIL | | Locality | AMERSHAM | | Post town | Hemel Hempstead | | Postcode | HP6 5AW | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ13 Buckinghamshire | | Local authority | Buckinghamshire | | Electoral ward | Amersham and Chesham Bois | | Westminster constituency | Chesham and Amersham | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | 4OC | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 9 Jun 2017 at 09:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56eafffe-861a-41c7-9ed6-014b2958eaed - 8 Jun 2017 at 14:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bed6a2f5-df48-43bc-9fff-56f0c163b47f - 10 May 2017 at 15:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bed6a2f5-df48-43bc-9fff-56f0c163b47f - 27 Apr 2017 at 15:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bed6a2f5-df48-43bc-9fff-56f0c163b47f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/56eafffe-861a-41c7-9ed6-014b2958eaed 9th June 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/bed6a2f5-df48-43bc-9fff-56f0c163b47f 8th June 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a452376-8d86-4cf1-ba23-866e12e04fd7 Request for Quote - https://www.contractsfinder.service.gov.uk/Notice/Attachment/bfc37eac-13b3-431b-8935-149a0f9586f6 Draft Customer Experience Strategy ## Notice URLs - http://www.chiltern.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4.json.