---
title: "Consumer Team complaints analysis work"
ocid: "ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2021-02-23"
---

# Consumer Team complaints analysis work

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e.json)

## Summary

The OFFICE OF RAIL AND ROAD has completed a direct procurement process for a tender titled "Consumer Team complaints analysis work", which falls under the industry category of analysis services. The contract, valued at £12,950, was awarded to CRITICAL RESEARCH LIMITED and operates from 12th October 2020 to 20th November 2020. The procurement period for the tender concluded on 5th October 2020, and the award notice was published on 23rd February 2021. The delivery of the services is located in London, United Kingdom.

This tender poses opportunities for small and medium-sized enterprises (SMEs) in the field of data analysis and consumer research, encouraging them to leverage their expertise in similar analysis projects. Businesses that specialise in analytics, customer feedback analysis, or complaint resolution strategies would be well-positioned to compete in such tenders. The nature of the procurement method, being a single tender action, suggests that the buying organisation favours agility and responsiveness in service delivery, which could benefit agile firms looking to enhance their service offerings.

## Notice

Consumer Team complaints analysis work

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2021 |
| Submission deadline | 5 Oct 2020 |
| Future notice date | Not specified |
| Award date | 11 Oct 2020 |
| Contract period | 11 Oct 2020 - 20 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,950 |
| Lots value | Not specified |
| Awards value | £12,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITICAL RESEARCH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71620000 - Analysis services

## Release History

- 23 Feb 2021 at 20:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b
  23rd February 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e.json.