---
title: "Extended Contract: Hornbill Service Desk Tool"
ocid: "ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CHARITY COMMISSION FOR ENGLAND AND WALES"
published: "2022-06-28"
---

# Extended Contract: Hornbill Service Desk Tool

Buyer: THE CHARITY COMMISSION FOR ENGLAND AND WALES  
Current stage: Award  
OCID: ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494.json)

## Summary

The Charity Commission for England and Wales is conducting a public procurement process for an extended contract titled "Hornbill Service Desk Tool". This procurement falls under the industry category of software packages and information systems, with a total contract value of £37,225. The procurement method employed is selective, based on a call-off from a framework agreement. The procurement stage is complete, with the tender period closing on 28th June 2022, and the contract running from 7th August 2022 to 6th August 2023, covering delivery locations in both England and Wales.

This tender represents a business opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that are experienced in providing IT service desk solutions and support. Companies specialising in software development, customer service technology, and IT infrastructure can leverage this opportunity to enhance their market footprint, particularly within government sectors, by showcasing their capabilities in delivering reliable software solutions tailored to public sector needs.

## Notice

A contract extension agreed via G-Cloud for a hosted IT Service Desk Solution and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/128a7a95-887d-4789-a6cc-e63340fe23ac |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2022 |
| Submission deadline | 27 Jun 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 6 Aug 2022 - 6 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,225 |
| Lots value | Not specified |
| Awards value | £37,225 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHARITY COMMISSION FOR ENGLAND AND WALES |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L20 7HS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Linacre |
| Westminster constituency | Bootle |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Jun 2022 at 12:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/128a7a95-887d-4789-a6cc-e63340fe23ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/128a7a95-887d-4789-a6cc-e63340fe23ac
  28th June 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494.json.