---
title: "The Provision of a Resilience Benefits Processing Service"
ocid: "ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WANDSWORTH"
published: "2017-07-02"
---

# The Provision of a Resilience Benefits Processing Service

Buyer: LONDON BOROUGH OF WANDSWORTH  
Current stage: Award  
OCID: ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3)  
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## Summary

The procurement process titled "The Provision of a Resilience Benefits Processing Service" was conducted by the London Borough of Wandsworth, focusing on benefit services within the public sector. The contract, valued at £1,130,000, was awarded to Northgate Public Services (UK) Limited on 30 April 2017, and the service is set to commence on 1 May 2017 and run until 30 April 2018. The procurement was carried out using an open procedure, and the primary location for service delivery is London, United Kingdom. The contract is currently in the award stage following its completion.

This tender presents a significant opportunity for businesses specialising in public sector services, particularly those offering benefits processing and customer support solutions. Companies that are equipped to provide thorough administrative support, handle complaints efficiently, and manage benefits applications would be well-suited to compete for similar contracts in the future. Engaging in such public procurement can enhance business growth while supporting local government initiatives.

## Notice

Wandsworth Borough Council was seeking a Contractor to carry out and assist the Council's Benefits team by providing a remote resilience service. The Contractor will deal with the day-to-day processing of benefits applications and changes as well as reply to complaints (including MP's and members enquiries) and reconsiderations (explanations and statement of reasons).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11819271-5719-44a6-b0aa-95fef6fa7c56 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2017 |
| Submission deadline | 30 Apr 2017 |
| Future notice date | Not specified |
| Award date | 29 Apr 2017 |
| Contract period | 30 Apr 2017 - 30 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,130,000 |
| Lots value | Not specified |
| Awards value | £1,130,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WANDSWORTH |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW18 2PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Wandsworth Town |
| Westminster constituency | Putney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 2 Jul 2017 at 12:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11819271-5719-44a6-b0aa-95fef6fa7c56

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11819271-5719-44a6-b0aa-95fef6fa7c56
  2nd July 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=265767343
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12342b5c-c696-4d67-9b64-1121293cbca3.json.