---
title: "Customer Engagement Strategy"
ocid: "ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2026-03-10"
---

# Customer Engagement Strategy

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12.json)

## Summary

The procurement process, initiated by The Pensions Regulator, involves the development of a Customer Engagement Strategy. This strategy aims to enhance their existing corporate strategy by integrating a comprehensive view of customer needs, and outlining a roadmap for the next one, three, and five years. Classified under IT services, including consulting, software development, Internet, and support, this contract is based in South East, United Kingdom, and employs a selective procurement method with a call-off from a framework agreement. The tender stage concluded on 2nd February 2026, with the contract period starting from 23rd February to 6th March 2026, awarded to ACTICA CONSULTING LIMITED.

Businesses specialising in IT consulting and strategy development would find this contract a lucrative opportunity for growth. Small and medium-sized enterprises (SMEs) and organisations with expertise in crafting customer engagement strategies are well-positioned to compete, especially those familiar with framework agreements. Given the involvement of a large supplier in the award phase, collaborating or gaining insights from established entities could enhance prospects for future tenders. This process provides an avenue for ventures seeking to expand in the IT services sector within the United Kingdom.

## Notice

External expertise to develop a coherent and integrated Customer Engagement strategy that builds on our existing corporate strategy, is based on a holistic view of customer needs and sets out a roadmap for a customer engagement strategy for the next 1,3 and 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d374a6a1-50b0-43e7-ae15-44125aa77cf5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2026 |
| Submission deadline | 2 Feb 2026 |
| Future notice date | Not specified |
| Award date | 23 Feb 2026 |
| Contract period | 23 Feb 2026 - 6 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,000 |
| Lots value | Not specified |
| Awards value | £11,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN1 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Preston Park |
| Westminster constituency | Brighton Pavilion |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACTICA CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Mar 2026 at 09:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d374a6a1-50b0-43e7-ae15-44125aa77cf5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d374a6a1-50b0-43e7-ae15-44125aa77cf5
  10th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1246b568-54a8-42f8-a94c-e8b2dd110a12.json.