---
title: "Interactive Voice Recognition (IVR) Response Communications (con_5338)"
ocid: "ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-01-18"
---

# Interactive Voice Recognition (IVR) Response Communications (con_5338)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae

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## Summary

The procurement process involves the Department for Education, which has awarded a contract titled "Interactive Voice Recognition (IVR) Response Communications." This contract falls under the IT services industry category, specifically related to consulting, software development, and support, with a procurement value of £47,800. The contract period commenced on 20th May 2020 and is scheduled to end on 20th May 2021. The contract was awarded following a tender process, and the tender period concluded on 13th May 2020.

This tender presents significant opportunities for businesses engaged in IT services, particularly those specialising in communication technologies and software development. Companies that can offer innovative solutions in interactive voice recognition and natural speech technology may find themselves well-positioned to compete in this sector. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, given the contract's suitability for SMEs as indicated by the buyer.

## Notice

Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2021 |
| Submission deadline | 13 May 2020 |
| Future notice date | Not specified |
| Award date | 19 May 2020 |
| Contract period | 19 May 2020 - 20 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,800 |
| Lots value | Not specified |
| Awards value | £47,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAZARU |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Jan 2021 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6
  18th January 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-education/about/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae.json.