---
title: "Future NHS Workforce Solution"
ocid: "ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N H S BUSINESS SERVICES AUTHORITY"
published: "2025-11-07"
---

# Future NHS Workforce Solution

Buyer: N H S BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c

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## Summary

The public procurement process for the "Future NHS Workforce Solution" has been completed by the NHS Business Services Authority, based in Newcastle-upon-Tyne, England. This contract, with a procurement method of competitive procedure with negotiation, was awarded to Infosys Limited. The project involves the development and management of an integrated workforce management solution to replace the existing Electronic Staff Record (ESR) service used by the NHS in England and Wales. With a contract value of £1,172,968,000, the procurement falls under the industry category of time accounting or human resources software packages. The contract period started on 20th October 2025 and is set to conclude on 19th October 2035.

This tender presents an expansive opportunity for businesses involved in IT services, particularly those specialising in human resources software development, enterprise resource planning, and software-related services. Large-scale enterprises with capabilities in managing complex systems and experience in public sector projects are well-suited to engage in this contract. By participating, companies can enhance their prestige and showcase their ability to deliver transformative digital solutions on a national scale for a significant sector of the UK workforce, creating opportunities for further growth and partnerships within the public service domain.

## Notice

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service. Additional information: Link to previous Contract Notice relating to this procurement https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b821bbaf-a658-406c-85cc-827f073b5086 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2025 |
| Submission deadline | 14 Feb 2025 |
| Future notice date | Not specified |
| Award date | 9 Oct 2025 |
| Contract period | 19 Oct 2025 - 19 Oct 2035 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,172,968,000 |
| Lots value | Not specified |
| Awards value | £1,172,968,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N H S BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSYS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 48450000 - Time accounting or human resources software package
- 72212450 - Time accounting or human resources software development services
- 72212451 - Enterprise resource planning software development services
- 72222300 - Information technology services
- 72260000 - Software-related services
- 79211110 - Payroll management services
- 79410000 - Business and management consultancy services
- 79600000 - Recruitment services
- 79900000 - Miscellaneous business and business-related services
- 80420000 - E-learning services

## Release History

- 7 Nov 2025 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b821bbaf-a658-406c-85cc-827f073b5086

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b821bbaf-a658-406c-85cc-827f073b5086
  7th November 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd948123-889b-45d9-a9e6-94232e587e2d
  Redacted contract.

## Notice URLs

- https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146
- https://www.nhsbsa.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c.json.