--- title: "Out of Hours Telephone Service" ocid: "ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CURO GROUP" published: "2019-01-30" --- # Out of Hours Telephone Service Buyer: CURO GROUP Current stage: Tender OCID: ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe.json) ## Summary Curo Group, a not-for-profit housing and support organisation based in Bath, is currently in the tendering stage for the "Out of Hours Telephone Service". This procurement falls under the services industry, specifically focusing on call centre operations, with a contract period scheduled from 1st July 2019 to 30th June 2022. The deadline for submitting expressions of interest is set for 1st March 2019, and all interested parties must use the Curo supplier portal to access and submit necessary documentation. This tender presents significant growth opportunities for businesses in the call centre sector that can provide high-quality telephone support services. Companies specialised in live answering services and customer support, particularly those able to operate outside standard office hours, would be ideally positioned to compete for this contract. Engaging with this tender could enhance a business's portfolio and strengthen its reputation in delivering essential customer service solutions. ## Notice Out of Hours Telephone Service Curo is inviting Bids for the provision of an Out of Hours Live Answering Telephone Service. The intention is to let a contract for a period of three years for the provision of a call-centre telephone service to support Curo customers and stakeholders when Curo offices are closed. Curo is a not for profit housing and support organisation providing services across South West England. ------ Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee2ded68-0273-406a-abc3-8e2d194f282d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jan 2019 | | Submission deadline | 1 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2019 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CURO GROUP | | Locality | BATH | | Post town | Bath | | Postcode | BA2 1EP | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Westmoreland | | Westminster constituency | Bath | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 30 Jan 2019 at 16:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ee2ded68-0273-406a-abc3-8e2d194f282d - 30 Jan 2019 at 16:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ee2ded68-0273-406a-abc3-8e2d194f282d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ee2ded68-0273-406a-abc3-8e2d194f282d 30th January 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/curo/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-124af873-4a4d-40b5-9ba5-d601dd4422fe.json.