---
title: "Tenant Satisfaction Measures (TSM) Surveys"
ocid: "ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BERNICIA GROUP"
published: "2023-04-17"
---

# Tenant Satisfaction Measures (TSM) Surveys

Buyer: BERNICIA GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b

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## Summary

The Bernicia Group is seeking an expert independent consultancy for the Tenant Satisfaction Measures (TSM) Surveys. The procurement process involves a 3-year contract, with the possibility of a 2-year extension, starting from June 1st, 2023. The contract value is £150,000, and the tender deadline is April 28th, 2023. This opportunity falls under the services category and is open to businesses interested in conducting customer satisfaction surveys in England.

This tender by the Bernicia Group offers opportunities for businesses specializing in customer satisfaction surveys to secure a long-term contract. Small and medium enterprises (SMEs) are well-suited for this tender. Businesses with expertise in tracking and analyzing tenant perceptions of services will find this opportunity particularly relevant. Engaging with the Bernicia Group for the TSM Surveys can lead to steady growth and the establishment of a durable business relationship.

## Notice

We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's). In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/659978c0-bd70-4812-a814-3cf74a763b3c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2023 |
| Submission deadline | 28 Apr 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2023 - 1 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BERNICIA GROUP |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5TG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 17 Apr 2023 at 13:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/659978c0-bd70-4812-a814-3cf74a763b3c
- 6 Apr 2023 at 15:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7f9c5fe0-3e8a-4a2e-8a90-d4c233091dd7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/659978c0-bd70-4812-a814-3cf74a763b3c
  17th April 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7f9c5fe0-3e8a-4a2e-8a90-d4c233091dd7
  6th April 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=a5c17c71-67d4-ed11-8121-005056b64545&fromProjectDashboard=True
  Link to Tender Documentation

## Notice URLs

- https://www.bernicia.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12629901-4e05-4b0e-ab77-1b672286214b.json.