--- title: "QU451 - PCI DSS Compliant Solution" ocid: "ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-01-07" --- # QU451 - PCI DSS Compliant Solution Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3.json) ## Summary Birmingham City Council is currently conducting a procurement process for a PCI DSS compliant solution to facilitate agent-mediated payment card transactions over the telephone. This tender, identified as QU451, is classified under the category of pay phone provider services and is set in Birmingham, West Midlands, United Kingdom. The tender period closes on 20th January 2021, with the contract commencing on 1st February 2021 and running for 12 months, potentially extending for another year. Interested suppliers must register on the free e-tendering system, In-Tend, to express their interest in this opportunity. This tender presents significant opportunities for businesses, particularly those specialising in payment solutions and telecommunications services. Companies that offer innovative technologies to enhance agent-mediated payment processes, have experience in PCI DSS compliance, or can integrate with existing systems like WorldPay and Civica would be very well-suited to compete. As the Council seeks a solution that enhances customer service while maintaining data security, those with expertise in developing user-friendly and efficient payment systems can find a strong foothold in this procurement process. ## Notice The Council requires a supplier for the provision of PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone. o BCC requires a PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone which removes the need for the agent having access to the customer's card details, ideally through DTMF suppression. o The solution should be able to cater for the volumetric data captured in the table below o It should be noted the data is based on 2019 figures. Some of the volumetric data may currently be greatly reduced owing to Covid lockdown restrictions impacting delivery of the services. o The proposed solution must allow the payer to make payments completely via a standard landline telephone and not require the payer to have any type of web or internet access o Currently BCC use WorldPay, Civica WebPay, and chip and pin (PDQ) with Cardholder Not Present (CNP) (Barclaycard/Veriphone) solutions to take payments over the phone via BCC agents. The proposed solution should work alongside or provide some level of integration with these existing payment solutions. However, BCC may consider consolidating all payments to either WorldPay or Civica payment solutions. o For the most part business service areas use only one payment broker; however, within BCC's contact centre, agents currently take payments using both WorldPay and Civica payment solutions. It is not possible to separate these calls before they arrive at the agent. o The solution must work with Gamma, BT Cloud and mobile telephone carriers o The solution must work with both inbound and outbound calls o The solution must be able to work with the Cirrus Response contact centre solution, which is used for call handling and logging in some service areas. o The solution must not require the agents to have direct dial numbers, as these are not available in some areas. o Once the payment calls are within the BCC system, the proposed solution should not require the call to be passed back out again, as this would result in a significant increase in call charges from our carriers o The response should clearly state any minimum or maximum call volumes, and penalties or additional charges for going outside these tolerances. o BCC also operates an automated payment line using Civica WebPay, this is out of scope of this work and is mentioned for information only. Suppliers should quote for a 12-month contract, with the option to extend for another 12 months This contract will be for a period of 12 months commencing 1st February 2021 until 31st January 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following lin... Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dafa59f3-25e2-4f83-a093-b4d90856478d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2021 | | Submission deadline | 20 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2021 - 31 Jan 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64212800 - Pay phone provider services ## Release History - 7 Jan 2021 at 23:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dafa59f3-25e2-4f83-a093-b4d90856478d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dafa59f3-25e2-4f83-a093-b4d90856478d 7th January 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.in-tendhost.co.uk/birminghamcc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3.json.