---
title: "AWARDED contract for CRM System"
ocid: "ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
published: "2020-02-04"
---

# AWARDED contract for CRM System

Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6

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## Summary

The North Hertfordshire District Council has awarded a contract for the provision of a Customer Relationship Management (CRM) system, alongside a website and intranet platform. This procurement falls under the category of 'Communication and multimedia software package' and has a total value of £166,573. The contract period is set from 1st March 2020 to 29th February 2024, with the procurement method being a direct single tender action, which was initiated following the tender that closed on 15th January 2020. The project is located in Letchworth Garden City, England.

This award presents a significant opportunity for businesses involved in software development, particularly those specialising in communication and multimedia solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-positioned to compete, given the parameters of the procurement process. Companies offering innovative CRM solutions and associated web services can leverage this contract to foster business growth and expand their presence in local government sectors.

## Notice

North Hertfordshire District Council (NHDC) has awarded a contract for the provision of a customer service management (CRM) system, website and intranet platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3ee700fd-6d4f-49cf-8bde-2182699d5056 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2020 |
| Submission deadline | 15 Jan 2020 |
| Future notice date | Not specified |
| Award date | 3 Feb 2020 |
| Contract period | 1 Mar 2020 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £166,573 |
| Lots value | Not specified |
| Awards value | £166,573 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | LETCHWORTH GARDEN CITY |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 4 Feb 2020 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ee700fd-6d4f-49cf-8bde-2182699d5056

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3ee700fd-6d4f-49cf-8bde-2182699d5056
  4th February 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-127b23bd-b9c4-4c66-be62-773d7b54e3e6.json.