---
title: "Remote or Rapid Video Response"
ocid: "ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2024-04-04"
---

# Remote or Rapid Video Response

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52

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## Summary

The British Transport Police has awarded a contract titled "Remote or Rapid Video Response" for video conferencing software to Phoenix Software Limited. The procurement process involved a selective method calling off from a framework agreement. The contract value is £43,260 with a contract period from 28th March 2024 to 27th March 2025. The tender period ended on 21st March 2024, and the contract was awarded on 27th March 2024.

This opportunity with the British Transport Police is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) businesses. Businesses in the video conferencing software industry or related services would be well-suited to compete for this tender. The location for the contract is in London, England, with the procurement aimed at providing virtual response technology for police forces across the UK.

## Notice

Instant Consultations (RVR) & Instant-On-Scene Multi-participant video consultations allowing Police to video calls with victims & witnesses on any smart device without requiring an app. Deployed across the majority of UK Police forces as the 'Gold standard' platform for virtual response to domestic abuse incidents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5aad4495-6862-49d1-96c4-8af7f2c95f8e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2024 |
| Submission deadline | 21 Mar 2024 |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | 28 Mar 2024 - 27 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,260 |
| Lots value | Not specified |
| Awards value | £43,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48515000 - Video conferencing software package

## Release History

- 4 Apr 2024 at 15:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5aad4495-6862-49d1-96c4-8af7f2c95f8e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5aad4495-6862-49d1-96c4-8af7f2c95f8e
  4th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-128aec55-bfc7-4f5d-80fa-2db6f9dc4f52.json.