--- title: "Personal Assistant Register Software" ocid: "ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORFOLK COUNTY COUNCIL" published: "2025-02-21" --- # Personal Assistant Register Software Buyer: NORFOLK COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1.json) ## Summary Norfolk County Council is seeking to procure a new Personal Assistant (PA) Register Software, under the tender "Personal Assistant Register Software". This procurement, classified under the "Software package and information systems" industry category, aims to support the Direct Payment Support Service (DPSS) which aids individual employers in the recruitment and management of personal care assistants. The location for the delivery includes the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and other global regions. The tender is currently in the Tender stage and is managed via an open procedure. Key dates include the publication date of 21 February 2025, the tender period ending on 24 March 2025, with the contract period starting on 3 November 2025 and ending on 2 November 2028. The procurement will be handled electronically through the council's e-procurement system. This tender presents significant opportunities for businesses specialising in software development, particularly those experienced in creating user-friendly, compliant recruitment software. Companies that can deliver improved recruitment process efficiency, enhance user experience, reduce operational costs, and ensure compliance with UK employment laws will find this procurement especially relevant. The open procedure allows wide participation, encouraging small and medium enterprises with the capacity to support a demanding recruitment system to compete. This project, by streamlining and enhancing the DPSS, not only benefits individual employers and personal assistants but also supports the growth and development of software providers entering or expanding in the public sector market. ## Notice The Direct Payment Support Service (DPSS) provides support to individual employers who receive funds (direct payments) from the council to support care services. The DPSS currently provides support to 1400 individual employers to advertise, shortlist, and onboard personal care assistants. The system will need to be accessible to a wide-ranging audience as well as being overseen and supported by NCC staff. DPSS is looking for a new PA Register software that can provide the following benefits: * Improve the recruitment process efficiency and reporting. * Ensure compliance with the UK Employment law and discrimination laws. * Enhance the user experience and satisfaction of the DPSS clients and staff, by providing online access, self-service options, and timely communication. * Reduce the operational costs and risks associated with the recruitment of PA's. * Support the growth and development of the DPSS and its services. Additional information: This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c43124eb-44cc-4edf-80ce-37a40239b434 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2025 | | Submission deadline | 24 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 3 Nov 2025 - 2 Nov 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORFOLK | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 21 Feb 2025 at 14:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c43124eb-44cc-4edf-80ce-37a40239b434 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c43124eb-44cc-4edf-80ce-37a40239b434 21st February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/norfolkcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.norfolk.gov.uk - https://in-tendhost.co.uk/norfolkcc - https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12950eff-b3c2-4a2b-9042-f5384b15f7c1.json.