--- title: "Strategic IT Service Desk" ocid: "ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HOME OFFICE" published: "2024-06-04" --- # Strategic IT Service Desk Buyer: HOME OFFICE Current stage: Planning OCID: ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8.json) ## Summary The Home Office is currently planning a procurement process for a Strategic IT Service Desk. This tender falls under the industry category of Helpdesk and support services (CPV code: 72253000) and is suitable for small and medium-sized enterprises. The Home Office, located at 2 Marsham Street, London, SW1P 4DF, England, is the buying organisation. The engagement end date for this procurement is set for 28th June 2024. This opportunity presents a chance for businesses that can provide high-quality IT service desk capabilities in a large and complex environment to compete. Suppliers with expertise in End User Device capability and those with current valid SC and NPPV3 clearance are especially encouraged to participate. Interested parties must register on the Home Office's eSourcing Portal to engage in this procurement by 28th June 2024. Ensuring compliance with the stated deadlines and requirements will be crucial for businesses aiming to succeed in this competitive tendering process. ## Notice The Home Office is looking for a supplier that can provide a high-quality IT service desk and/or End User Device capability in a large and complex environment, as well as assisting the customer in maturing toolsets to take advantage of evolving functionality and technology that increases efficiency and improves customer experience seamlessly. From this RFI, the Home Office are asking Suppliers to express their interest and provide some important feedback on our market approach ahead of the RFQ submission expected to be released shortly. We are looking for the supplier staff to have current valid SC and NPPV3 clearance or be willing to undertake the SC and NPPV3 clearance process. The Home Office can provide further guidance on request. Potential Providers are invited to complete the NDA via the instruction within this notice prior to completing the questionnaire at Annex A and return via the ePortal by 1pm 28th June 2024 Additional information: This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this Early Engagement, participants must first be registered on the eSourcing Portal. If you have not yet registered on the eSourcing Portal, this can be done online at https://homeoffice.app.jaggaer.com by following the link 'To register click here'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Once you have registered on the eSourcing Portal, a registered user can express an interest for a specific procurement. This can be done by searching for the procurement title: pqq_471 - Home Office Strategic Service Desk. Suppliers will be required to sign a Non-Disclosure Agreement to enable access to the information provided as part of this notice. If you encounter any issues registering, please email the address provided on this notice with the email subject: Home Office Service Desk Procurement Enquiry - (Company Name). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/247a6436-473a-4ea8-9260-ba517154e938 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Jun 2024 | | Submission deadline | Not specified | | Future notice date | 28 Jun 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services ## Release History - 4 Jun 2024 at 15:05 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/247a6436-473a-4ea8-9260-ba517154e938 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/247a6436-473a-4ea8-9260-ba517154e938 4th June 2024 - Early engagement notice on Contracts Finder - https://homeoffice.app.jaggaer.com Home Office eSourcing Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8.json.