---
title: "AWARD NOTICE - IT SERVICE DESK & ANALYTIC LICENCES"
ocid: "ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2020-11-10"
---

# AWARD NOTICE - IT SERVICE DESK & ANALYTIC LICENCES

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad.json)

## Summary

The NHS Business Services Authority has completed the procurement process for a contract titled "AWARD NOTICE - IT SERVICE DESK & ANALYTIC LICENCES." This procurement falls within the software and information systems industry, specifically focusing on communication software packages. The contract, valued at £44,129, spans a period from 9th March 2020 to 8th March 2022, following a direct procurement method through a single tender action, as it was below the procurement threshold. The procurement process was officially awarded on 24th February 2020, with the award notice published on 10th November 2020. Delivery addresses include British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) that specialise in IT services and software solutions, particularly those offering communication software. Businesses that can provide services related to IT service management and analytical tools are well-suited to compete in this space. The renewal aspect of this tender highlights the potential for ongoing partnerships with the NHS, thereby creating a stable avenue for growth in a rapidly evolving sector.

## Notice

AWARD NOTICE;- This is a renewal of licenses which provide a service that is embedded in Pensions as a result as using a legacy ITSM system provided by Equiniti Paymaster (EQ).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a394a42-9393-42e1-be22-9d26882a5393 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2020 |
| Submission deadline | 24 Feb 2020 |
| Future notice date | Not specified |
| Award date | 24 Feb 2020 |
| Contract period | 9 Mar 2020 - 8 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,129 |
| Lots value | Not specified |
| Awards value | £44,129 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48510000 - Communication software package

## Release History

- 10 Nov 2020 at 09:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a394a42-9393-42e1-be22-9d26882a5393

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a394a42-9393-42e1-be22-9d26882a5393
  10th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12bce619-efd8-4e6e-b566-a7c730d842ad.json.