---
title: "BEIS Consumer Advice and Information Call Centre"
ocid: "ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY"
published: "2023-02-15"
---

# BEIS Consumer Advice and Information Call Centre

Buyer: DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9

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## Summary

The Department for Business, Energy & Industrial Strategy has awarded a contract for the BEIS Consumer Advice and Information Call Centre project. The contract is valued at £356,029.68 and is for the provision of postal and telecommunications services in various regions across the United Kingdom. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from January 26, 2023, to January 26, 2025, with the tender closing on September 9, 2022.

This tender for the Consumer Advice and Information Call Centre project by the Department for Business, Energy & Industrial Strategy presents business growth opportunities for companies, especially those specializing in postal and telecommunications services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. The project aims to provide tailored and impartial energy advice to consumers in England, including those with low digital inclusion, thus creating a chance for service providers to contribute to improving energy performance in homes across various UK regions.

## Notice

The Consumer Advice and Information (CAI) phone line service will help provide consumers in England with tailored and impartial information about how to improve the energy performance of their homes. This will include people across the digital inclusion spectrum, especially those with low digital inclusion or need more detailed advice. The Consumer Advice and Information Call Centre service will provide a bespoke and impartial energy advice line as well as take consumers through the digital journey as it appears on the newly launched GOV.UK website.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24bde7bd-272a-47c3-b6ad-b71ff5faa69f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2023 |
| Submission deadline | 9 Sep 2022 |
| Future notice date | Not specified |
| Award date | 26 Jan 2023 |
| Contract period | 26 Jan 2023 - 26 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £356,029 |
| Lots value | Not specified |
| Awards value | £356,029 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESQ |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 15 Feb 2023 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24bde7bd-272a-47c3-b6ad-b71ff5faa69f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24bde7bd-272a-47c3-b6ad-b71ff5faa69f
  15th February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12be16cf-ca57-4c30-a97d-466ec36a09a9.json.