---
title: "Provision of ICT Helpdesk Software"
ocid: "ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ACADEMIES ENTERPRISE TRUST"
published: "2022-03-08"
---

# Provision of ICT Helpdesk Software

Buyer: ACADEMIES ENTERPRISE TRUST  
Current stage: Award  
OCID: ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e.json)

## Summary

The Academies Enterprise Trust, located in London, is undertaking a procurement for the "Provision of ICT Helpdesk Software," aimed at improving its ICT support capabilities for staff and users. The contract, valued at £108,644.80, has been awarded via an open procurement process under the GCloud12 framework. The procurement stages are complete, with the contract period set to commence on 14 March 2022 and concluding on 13 March 2024. The relevant industry categories include software packages and information systems, with the procurement status listed as complete as of 28 February 2022.

This tender presents a valuable opportunity for technology companies specialising in software solutions, particularly those focused on IT helpdesk and administration applications. Small and medium-sized enterprises (SMEs) that can provide innovative ICT helpdesk solutions may find this contract appealing, given its focus on enhancing the capabilities of educational institutions. Businesses that have experience in supporting educational organisations or that can deliver tier 1 and tier 2 IT solutions would be particularly well-suited to compete.

## Notice

The trust is procuring a ICT helpdesk solution for staff and users to record any issues requiring tier 1 or 2 fix by our IT team or follow up with our tier 3 managed service provider This procurement has been undertaken through the GCloud12 framework using the 6 stage buying process as stipulated by CCS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7b617ea-98cb-4429-b2ed-c1573dff666c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2022 |
| Submission deadline | 1 Jan 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | 14 Mar 2022 - 13 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,644 |
| Lots value | Not specified |
| Awards value | £108,644 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACADEMIES ENTERPRISE TRUST |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 1UB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48219300 - Administration software package
- 48517000 - IT software package

## Release History

- 8 Mar 2022 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7b617ea-98cb-4429-b2ed-c1573dff666c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7b617ea-98cb-4429-b2ed-c1573dff666c
  8th March 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR163936
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.academiesenterprisetrust.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e.json.