---
title: "PP18088 - Workbox Customer Records Management (CRM)"
ocid: "ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2018-06-20"
---

# PP18088 - Workbox Customer Records Management (CRM)

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089

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## Summary

The City of Wolverhampton Council is currently inviting tenders for the "PP18088 - Workbox Customer Records Management (CRM)" project. This procurement falls under the services category, specifically focused on database systems, and is located in the West Midlands, England. The tender is in the active stage with a deadline for submissions set for 16th July 2018. The contract, valued at £90,000, is expected to commence on 30th July 2018 for an initial period of 48 months, with an option to extend for an additional 24 months subject to the Council's discretion. The procurement method is classified as an open procedure, allowing a wide range of bidders to participate.

This tender represents a significant opportunity for businesses specialising in Customer Records Management systems and related database solutions, particularly those with experience in public sector services. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the Council seeks a capable supplier to support skills and employment initiatives within the community. Companies should demonstrate a proven track record in delivering similar projects to enhance their competitiveness for this contract.

## Notice

City of Wolverhampton Council ("the Council") invites tender responses from service providers that can provide a Customer Records Management system which includes a User portal for public use that meets the requirements of a Local Authority service. This will require a local database that provides various levels of information supporting young people and adults into training, education, employment and support. The successful service provider will be suitably experienced and have proven track record of delivering solutions that meet the attached specification. Skills and Employment is a key priority for the City and the focus of this system will be to support delivery of individual programmes and the service as a whole. The contract term will run for a period of 48 months commencing once the tender process has completed with a further option to extend by a further 24 months subject to discretion by the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/270c220b-b9a1-43b0-a9c5-91b40e25b23a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2018 |
| Submission deadline | 16 Jul 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Jul 2018 - 29 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48610000 - Database systems

## Release History

- 20 Jun 2018 at 08:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/270c220b-b9a1-43b0-a9c5-91b40e25b23a
- 19 Jun 2018 at 11:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/270c220b-b9a1-43b0-a9c5-91b40e25b23a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/270c220b-b9a1-43b0-a9c5-91b40e25b23a
  20th June 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.wolverhampton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12dbc324-55dc-4701-af7d-cd158475c089.json.