---
title: "DBT / Halo ITSM Ticketing System"
ocid: "ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2023-06-08"
---

# DBT / Halo ITSM Ticketing System

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361.json)

## Summary

The Department for International Trade has awarded a contract for the procurement of an ITSM solution and cloud-based service desk titled "DBT / Halo ITSM Ticketing System". This procurement falls under the industry category of computer-related services. The procurement method used was selective, involving calling off from a framework agreement. The contract's value amounts to £178,945, with a tender period ending on 26th May 2023 and a contract period lasting from 30th May 2023 to 29th May 2025.

This procurement opportunity presents a chance for businesses operating in computer-related services, specifically those providing IT support and consultancy services, to participate and potentially grow their business. Small and medium-sized enterprises (SMEs) are particularly suited for this opportunity. The Department for International Trade, acting as the buyer, has initiated this tender process aiming to secure necessary IT services through a competitive but selective procurement method.

## Notice

An ITSM solution and cloud-based service desk, Halo ITSM delivers IT service management in an intuitive, codeless interface.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fed9b180-f3bd-4ecf-be03-147359e9030e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2023 |
| Submission deadline | 26 May 2023 |
| Future notice date | Not specified |
| Award date | 25 May 2023 |
| Contract period | 29 May 2023 - 29 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £178,945 |
| Lots value | Not specified |
| Awards value | £178,945 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO ITSM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 8 Jun 2023 at 12:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fed9b180-f3bd-4ecf-be03-147359e9030e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fed9b180-f3bd-4ecf-be03-147359e9030e
  8th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/237fe672-2bf3-47d8-9142-22017e8d6cfb
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-12e8fa08-0608-4a8c-95b6-e558eeba1361.json.