---
title: "Connect to Work - CRM Software as a Service"
ocid: "ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2025-06-26"
---

# Connect to Work - CRM Software as a Service

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-b5fd17-13022526-883c-45a1-b0c7-114c1ea03311

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## Summary

The procurement process, led by the City of London Corporation on behalf of The Mayor and Commonalty and Citizens of the City of London, has reached the award stage. This tender, titled "Connect to Work - CRM Software as a Service," falls under the industry category of "Software package and information systems" and specifically encompasses customer relationship management (CRM) solutions. The contract has been awarded to ICONI Software Ltd for a total value of £490,208.77. This initiative supports the Connect to Work programme, aimed at aiding disabled individuals and those with complex needs, across Central London, including local authorities such as Camden, Hackney, and Islington. The contract period spans from 26th June 2025 to 25th June 2030, with the tender conducted via an open procedure exceeding the threshold requirements.

This tender represents significant business growth opportunities particularly for SMEs specialising in CRM software and information systems, given the nature of the project and the strategic partnership across multiple London boroughs. Businesses with expertise in customer relationship management software development and the ability to deliver cloud-based SaaS solutions are particularly well-suited to compete, with the emphasis on supporting public sector systems and delivering significant public value. This awarded contract highlights the potential for establishing long-term partnerships within the UK’s public sector, providing a steady revenue stream over its 5-year duration.

## Notice

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process. The duration of the agreement is 5 years only. Additional information: Contract has now been awarded to ICONI Software limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2025 |
| Submission deadline | 24 Feb 2025 |
| Future notice date | Not specified |
| Award date | 15 May 2025 |
| Contract period | 25 Jun 2025 - 25 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,208 |
| Lots value | Not specified |
| Awards value | £490,208 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICONI SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 48510000 - Communication software package
- 72212445 - Customer Relation Management software development services

## Release History

- 26 Jun 2025 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e0afa23-d5f7-4367-a8c5-139284ba61de
  26th June 2025 - Awarded contract notice on Contracts Finder
- http://www.cityoflondon.gov.uk
  website
- https://cityoflondon.ukp.app.jaggaer.com
  eSourcing Portal

## Provenance

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