---
title: "HMRC Debt Management Communications Solutions"
ocid: "ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-02-19"
---

# HMRC Debt Management Communications Solutions

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189.json)

## Summary

The procurement process involves H M Revenue & Customs seeking a fully managed SMS solution for debt management communications, valued at £312,872. This project falls under the Short Message Service (SMS) services category and was initiated via a selective procurement method, specifically through a call-off from a framework agreement. The contract period spans from 1 April 2017 to 31 March 2018, with the procurement stage marked as complete. The deadline for submitting tenders was 31 March 2017.

This tender presents significant opportunities for businesses, particularly those offering technology solutions in the managed services space. Companies that specialise in SMS communication and customer engagement would be particularly well-suited to compete, especially small and medium enterprises (SMEs) given the stated suitability for SMEs in this procurement. The ability to support public sector clients through streamlined communications could enhance business growth and lead to further contracts within the government sector.

## Notice

Fully Managed SMS Solution -these notifications serve to reduce in bound call volumes and missed actions by proactively contacting customers to confirm information or remind them of upcoming deadlines. Pre-empting missed payments, reminding of overdue accounts, confirming receipt of returns, and encouraging action ahead of deadline.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3921f535-ddb0-4146-b08b-d675a8debaba |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2018 |
| Submission deadline | 31 Mar 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £312,872 |
| Lots value | Not specified |
| Awards value | £312,872 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TALKING TECH |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212100 - Short Message Service (SMS) services

## Release History

- 19 Feb 2018 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3921f535-ddb0-4146-b08b-d675a8debaba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3921f535-ddb0-4146-b08b-d675a8debaba
  19th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1317a42f-b080-4534-9dcd-4077f9882189.json.