---
title: "Trade Mark Usability Testing"
ocid: "ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK INTELLECTUAL PROPERTY OFFICE"
published: "2017-06-13"
---

# Trade Mark Usability Testing

Buyer: UK INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b.json)

## Summary

The UK Intellectual Property Office (IPO) has completed a tender process titled "Trade Mark Usability Testing" aimed at improving the online user experience for its trade mark application service. The procurement falls under the research and development services category, with a contract value of £10,425. The procurement method used was a direct award, with the contract period running from 9th January 2017 to 23rd January 2017. The testing took place in Wales, and the tender period closed on 19th December 2016.

This tender provides an excellent opportunity for businesses specialising in usability testing and accessibility audits. Companies that offer research and development services, particularly those with experience in web user experience improvements, will find this contract suitable. Small and medium enterprises (SMEs) are encouraged to participate, allowing them to contribute to enhancing the services provided by the IPO, while potentially expanding their portfolio and client base in the public sector.

## Notice

The IPO previously usability tested the trade mark application service in March 2016 to baseline the current online user experience and has since undertaken changes to refresh the user interface. The IPO wishes to benchmark these findings with the current user experience of the refreshed trade mark application service to ensure no additional service issues have been introduced and any changes have delivered improvements to the customer experience. The IPO wishes to undertake an accessibility audit of the service, with the testing aligned to WCAG 2.0 AA level.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54637571-2691-46e0-8f0d-62d3be8a4621 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2017 |
| Submission deadline | 19 Dec 2016 |
| Future notice date | Not specified |
| Award date | 23 Dec 2016 |
| Contract period | 9 Jan 2017 - 23 Jan 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,425 |
| Lots value | Not specified |
| Awards value | £10,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WEB USABILITY PARTNERSHIP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 Jun 2017 at 13:16 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54637571-2691-46e0-8f0d-62d3be8a4621
- 23 Feb 2017 at 16:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54637571-2691-46e0-8f0d-62d3be8a4621

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54637571-2691-46e0-8f0d-62d3be8a4621
  13th June 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1cb1aa95-8b4d-4e70-a350-20ff5a5afd97
  Purchase Order
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/91bc044c-e075-4035-94bb-a98cd9320bc6
  Award letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/79877c0b-ee03-41d7-998b-dd37419c5c4f
  Supplier proposal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1dec78a9-c2ae-4b76-90a0-188d900f93d4
  Clarification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/86f4b2f7-f2f2-45ab-a32c-349ba7b5c046
  Invitation to Tender

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1321f32f-8904-47f9-8633-f76401c4f35b.json.